Did you arrive here instead of seeing the webcams?
The cause is likely to be found below.
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2. Make sure you are using Netscape Navigator. This site does not work well on IE with Macs. 3. Install MRJ 2.2.5. The site uses Java for streaming. Click here to get it. |
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YOU RUNNING PERSONAL FIREWALL / NORTON INTERNET SECURITY? click here for important information on accessing the live show! this software causes issues with live content on the net - you need to take specific steps to see the shows. |
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| ARE
YOU USING WINDOWS XP AND CAN'T SEE THE SHOW? click here for help with configuring xp to run with live shows! windows xp sets up a software firewall with every internet connection - it's easy to get the shows running. |
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| Problem | Solution |
| I am having trouble getting the webcam or chat to show up on my webpage. | It is best to have the most recent version
of the Java Virtual Machine installed on your computer to make
chat and webcam work. Click here to get the latest version from Sun Microsystems. |
| When I was creating my account, I didn't get a chance to create a username and password. | Forward your transaction receipt to support@barrettlive.com. We will create a username and password for you manually. |
| I Enter my username and password and get "Access Denied." | Our systems are case sensitive. You must enter the exact capital and lowercase letters you used when creating your account. Check your transaction receipt to make sure you are entering it EXACTLY as did when you created the account. If you have forgotten your username and password, you must forward your transaction receipt to support@barrettlive.com. |
| When I go to load a camera, all i get is "Please Wait, Image Loading..." forever. | This could be caused by several things. First, try closing all browser windows, then restart your browser. Next try clearing your browser's cache by deleting files saved on your local drive. Each browser explains how to do this under "help". Finally, make sure that Java and JavaScript are BOTH enabled in your browser's preferences. |
| I'm on AOL and get "Please Wait, Image Loading...". | If you are on AOL, you must re-install
(or upgrade) to Internet Explorer 6. AOL modifies Internet Explorer
and corrupts this ability. Windows users can do that here. |
| After a while I get "This program has performed an Illegal Operation...". | Your browser is corrupt. You must REMOVE it and
Re-install it. Internet Explorer Netscape Navigator/Communicator If the problem persists, have your computer checked out by a certified technician. |
| Netzip Download Daemon gives a message "Error: The format of the specified network name is invalid." | Go into Netzip settings and disable "Browser Watch" |
| My Video feeds are very slow. | IE users on modems get poor refresh speeds. We recommend downloading Netscape Navigator/Communicator. |
If your problem does not fall within these categories,
please contact our information specialist.